Reversal Of Charges from My S/B A/c No 236901501277

Case Study for BFSI Students 

Capt Chandra Shekhar Gupta
301 Royal Regency
Airport Road Indore 452005 

28 Jan 2020 

The Branch Manager
ICICI  Bank Ltd
Airport Road Indore 452005 

Subject - Reversal Of Charges on My S/B A/c No 236901501277
Ref : 
Acct XX277 debited with INR 13,570.00 on 22-Jan-20.
Info: MID95260846 

Dear Sir,
With due respect, I would like to bring it to your notice that You have debited my S/b A/c No 236901501277 without my consent.
I had visited your prestigious bank in order to solve this issue but they were not able to do so. All your bank employees are so helpless to solve the issue.  

And apart from this, the behavior of the bank employees are so uncanny, rude and harsh that one could easily get frustrated with it. 

I always fail to get any satisfactory answer by introducing my problems to them. Thus I want to request you to kindly look into this matter and help me by  Reversal Of Charges INR 13570 from My S/B A/c No 236901501277

I will be highly grateful if any early action is taken from your side as this kind of irresponsible behavior and negligence needs to be sorted out quickly. 

I will be highly grateful if  you please Refund my full money INR 13,570.00 within a week, Otherwise, I will have to make a complaint to Banking Ombudsman RBI India and Consumer forum for this Act. 

Your Sincerely,

Capt Chandra Shekhar Gupta
AC : Capt Chandra Shekhar Gupta
AC NO : 236901501277
IFSC / NEFT  :  ICIC0002369
Mob No : 9826037330
MID : 95260846
TID  : 33521065
RID  : 53462193

Copy To,
-Banking Ombudsman RBI Bhopal

Dear Customer,
Greetings from ICICI Bank.
This is a system-generated response to acknowledge receipt of your documents.
We hope that you have registered a Service Request for the concerned dispute. In case you have not registered a Service Request, please do so by calling our Customer Care or visiting the nearest branch within 1 working day. The dispute process can be initiated post registration of a Service Request only.
Please note that this e-mail ID is only for the purpose of receiving documents.
The time required for completing your request is defined by the guidelines of Rupay, Mastercard, Visa and Amex. We will review the documents received from you and will contact you if we need any further clarification. In case the details are adequate for resolution, we will let you know the time required for completing the request.
Looking forward to your co-operation in helping us serve you better.
ICICI Bank Limited

This is a system-generated e-mail. Please do not reply to this e-mail.

कैप्टन चंद्र शेखर गुप्ता
301 रॉयल रीजेंसी
एयरपोर्ट रोड इंदौर 452005

28 जनवरी 2020

शाखा प्रबंधक
आईसीआईसीआई बैंक लि
एयरपोर्ट रोड इंदौर 452005

विषय - माई एस / बी ए / सी से प्रभार का उलट कोई २३६ ९ ५०१०१२।।

संदर्भ :
Acct XX277 ने 22-जन ​​-20 पर INR 13,570.00 के साथ डेबिट किया।  जानकारी: MID95260846

यथोचित सम्मान के साथ, मैं इसे आपके संज्ञान में लाना चाहूंगा कि आपने मेरे एस / बी ए / सी नंबर 236901501277 पर मेरा ध्यान केंद्रित किए बिना बहस की है।
मैंने इस मुद्दे को हल करने के लिए आपके प्रतिष्ठित बैंक इन्वर्टर का दौरा किया था लेकिन वे ऐसा करने में सक्षम नहीं थे। आप सभी बैंक कर्मचारी इस मुद्दे को हल करने के लिए बहुत लाचार हैं।
और इसके अलावा, बैंक कर्मचारियों का व्यवहार इतना अशिष्ट, असभ्य और कठोर है कि कोई भी आसानी से निराश हो सकता है।
मैं हमेशा अपनी समस्याओं को उनके समक्ष प्रस्तुत करके कोई संतोषजनक उत्तर पाने में विफल रहता हूं। इस प्रकार मैं आपसे अनुरोध करना चाहता हूं कि कृपया इस मामले को देखें और उपर्युक्त सभी दस्तावेज और कार्ड जारी करके मेरी मदद करें।

यदि आपकी ओर से इस तरह की गैरजिम्मेदाराना हरकत और लापरवाही बरती जाए तो बहुत जल्द आभार प्रकट किया जाएगा।

यदि आप एक सप्ताह के भीतर मेरा पूरा पैसा INR 13,570.00 रिफंड करते हैं, तो मैं बहुत आभारी रहूंगा, अन्यथा मुझे इस अधिनियम के लिए बैंकिंग लोकपाल भारतीय रिजर्व बैंक इंडिया और उपभोक्ता फोरम में शिकायत करनी होगी।


कैप्टन चंद्र शेखर गुप्ता

आईसीआईसीआई बैंक
एसी: कैप्टन चंद्र शेखर गुप्ता
एसी नंबर: 236901501277
IFSC / NEFT: ICIC0002369
मोब नं: 9826037330

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