MARKETING PLANNING By Surabhi Chourasia

 MARKETING PLANNING

                                                                                                                                      By Surabhi Chourasia



A marketing plan is a report that outlines your marketing strategy for your products or services, which could be applicable for the coming year, quarter or month.


A marketing plan may be part of an overall business plan. Solid marketing strategy is the foundation of a well-written marketing plan so that goals may be achieved. While a marketing plan contains a list of actions, without a sound strategic foundation, it is of little use to a business.


A marketing plan includes:

  • An overview of your business’s marketing and advertising goals

  • A description of your business’s current marketing position

  • A timeline of when tasks within your strategy will be completed

  • Key performance indicators (KPIs) you will be tracking

  • A description of your business’s target market and customer needs

Marketing plan vs. marketing strategy

Although often used interchangeably, the terms “marketing plan” and “marketing strategy” do have some differences.

Simply speaking, a marketing strategy presents what the business will do in order to reach a certain goal. A marketing plan outlines the specific daily, weekly, monthly or yearly activities that the marketing strategy calls for.

Purpose of a Marketing Plan

The purpose of a marketing plan includes the following:

  • To clearly define the marketing objectives of the business that align with the corporate mission and vision of the organization. The marketing objectives indicate where the organization wishes to be at any specific period in the future.

  • The marketing plan usually assists in the growth of the business by stating appropriate marketing strategies, such as plans for increasing the customer base.

  • State and review the marketing mix in terms of the 8Ps of marketing – Product, Price, Place, Promotion, People, Process, Physical Evidence, and Performance.

  • Strategies to increase market share, enter new niche markets, and increase brand awareness are also encompassed within the marketing plan.

  • The marketing plan will contain a detailed budget for the funds and resources required to carry out activities indicated in the marketing plan.

  • The assignment of tasks and responsibilities of marketing activities is well enunciated in the marketing plan.

  • A marketing plan integrates business functions to operate with consistency – notably sales, production, finance, human resources, and marketing.

Structure of a Marketing Plan

The structure of a marketing plan can include the following sections:

Marketing Plan Objectives

Marketing planning outlines the expected outcome of the marketing plan with clear, concise, realistic, and attainable objectives. It contains specific targets and time frames.

Market Research – Market Analysis/Consumer Analysis

Market analysis includes topics such as market definition, market size, industry structure, market share and trends, and competitor analysis. Consumer analysis includes the target market demographics and what influences their buying decisions – e.g., loyalty, motivation, and expectations.

Target Market

This defines the target customers by their demographic profile, such as gender, race, age, and psychographic profile, such as their interests. This will assist in the correct marketing mix for the target market segments.

Marketing Strategy

The marketing strategy section covers actual strategies to be included according to the marketing mix. The strategy centers on the 8Ps of marketing. However, firms are also at liberty to use the traditional 4 P’s of marketing – product, price, place, and promotion. The 8 P’s are illustrated below.

The correct marketing mix is determined by the target market. The most expensive options are advertising, sales promotions, and PR campaigns. Networking and referrals are less costly.

Marketers also need to pay attention to digital marketing strategies that make use of technology to reach a wider market and have also proven to be cost-effective.

Digital marketing channels, which became popular in the early 21st century, may eventually overtake traditional marketing methods. Digital marketing encompasses trending methods, such as the use of social media for business.

Marketing Budget

The marketing budget or projection outlines the budgeted expenditure for the marketing activities documented in the marketing plan. The marketing budget consists of revenues and costs stated in the marketing plan in one document.

The effectiveness of the marketing plan depends on the budget allocated for marketing expenditure. The cost of marketing should be able to make the company break even and make profits. 

Surabhi Chourasia (MBA)

Marketing manager

surbhichourasiya5@gmail.com 

 

Follow your Interest to be Successful MBA Manisha Rewani

 Follow Your Interest to be a Successful MBA

@Manisha Rewani  


The best way to become successful in an MBA is to follow your interests. Interest is a powerful psychological state. It makes us feel energetic and excited, fully engaged and focused. Our brains work better if we have Interest in a particular industry or type of work may be the deciding factor for some – and for good reason – pursuing a career choice based on interests can lead to personal satisfaction and professional success. 

Some of  people become disappointed in the preliminary stages because they are not interested in the task they are doing. The idea is that the key to finding a great career is to identify your greatest interest – “your passion” – and pursue a career involving that interest. 


If enthusiasm and passion are present, people tend to be more resilient when encountering obstacles. People who are passionate about what they do, rather than just "in it for the money," tend to be people who have more positive outlooks and can overcome difficulty through problem-solving. Also, the more passionate someone is about their job, the more inclined they are to work hard on self-improvement, increasing their chances of success


Manisha Rewani  [MBA]

Manager Mktg

AirCrews Aviation Pvt. Ltd

www.AircrewsAviation.com







Basic Features of Marketing Plan by Manisha Rewani

 Basic Features of Marketing Plan

A marketing plan is a strategic roadmap that businesses use to organize, execute, and track their marketing strategy over a given period. Marketing plans can include different marketing strategies for various marketing teams across the company, all working toward the same business goals.

  • Goals

You need to set goals for your business marketing plan that relate to your key performance indicators (aka “KPIs”). Create a timeline that links goals, strategies, and tactics to help you stay on track. A budget for your marketing expenses should be based on your revenue goals and also tied to this timeline. Learn more about setting inbound marketing goals here.

  • Define Your Buyer Personas.

A buyer persona is a description of who you want to attract. This can include age, sex, location, family size, and job title. Each buyer persona should directly reflect your business's current and potential customers. Therefore, all business leaders must agree on your buyer personas.

  • Competitive Analysis

Part of marketing is knowing whom you're marketing against. Research the key players in your industry and consider profiling each one.

Keep in mind not every competitor will pose the same challenges to your business. For example, while one competitor might be ranking highly on search engines for keywords you want your website to rank for, another competitor might have a heavy footprint on a social network where you plan to launch an account.

  • Pricing Strategy

Your pricing strategy will rely on a few different things. The starting price depends on the costs of production: material, labor, and overhead. Your brand position, buyer persona, and promotional strategy all play into your pricing strategy. Your buyer persona and brand positioning will help decide whether or not, and to what degree, you should price below or above the competition. Your revenue and business goals, along with your SWOT and competitive analysis and your brand’s positioning will influence the pricing strategy you choose.

  • Positioning

Your brand’s position is what makes it unique and different about your product versus other products in the same category (or “neighborhood” as we like to call it). The more unique and differentiated your brand’s position — the easier it is for your brand to stand out in your potential customers’ minds (the neighborhood). Your SWOT analysis and the competitive analysis will help you refine your positioning.

  • Promotional Plans

When you think of marketing, this is probably the part that comes to mind the most, but without the other pieces in place, you may set yourself up for failure. A broad description of promotional activities includes advertising, sales promotion, public relations, and personal selling.


Manisha Rewani  [MBA]

Manager Mktg

AirCrews Aviation Pvt. Ltd

www.AircrewsAviation.com






Top 10 Websites Management Professional must Use by Priya Kesharwani

Top 10 Websites Management Professional must Use

by @Priya Kesharwani



1. Instagram

Instagram is a photo and video sharing social networking service. The app allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared publicly or with pre approved followers. Users can browse other users' content by tag and location, view trending content, like photos, and follow other users to add their content to a personal feed.

2. Facebook

Facebook is an online social media and social networking service. Facebook can be accessed from devices with Internet connectivity, such as personal computers, tablets and smartphones. After registering, users can create a profile revealing information about themselves. They can post text, photos and multimedia which are shared with any other users who have agreed to be their "friend" or, with different privacy settings, publicly.

3. Coursera

Coursera provides massive open online courses across a plethora of topics in association with some of the best universities and organisations in the world. They have a mix of free and paid courses that offer the highest quality of education to enrolled students.

4. Wikipedia

There's probably not a single internet user who hasn't landed on a Wikipedia page at least once. But, because we only visit a Wiki page when we're looking for something specific, we forget the magnitude of the site as an information hub. It has detailed information on virtually every topic you can imagine and its main page lists the day's news, interesting facts, featured articles, and an ‘on this day’ feature that makes for good reading.

5. Quora

A question-and-answer site that relies on its vast user base to ask queries and provide answers, Quora is good place to find out something new, find solutions to your problems, or answer someone else's queries.

 

6. ZenPen

A minimalist writing tool that eliminates all distractions and allows you to focus only on writing. It has a few necessary features — you can add URL links and change the text to bold and italic — but nothing else.

7. LinkedIn

The world's most popular social network for working professionals, LinkedIn is one platform where you should definitely establish a strong presence if you haven't already done so.

8. SquareSpace

Having a personal website or a blog can be invaluable for professionals today. SquareSpace is an easy to use website builder, hosting service, and domain name registrar where you can create your own website or blog in a few minutes.

9. WordPress

WordPress is the most popular website management and blogging platform on the web with over 60 million websites benefitting from its services. A free and open-source content management system (CMS), WordPress is the best place to go if you can quickly set up a website or blog.

10. Glassdoor

Find jobs, read company reviews, get salary estimates, discover interview tips and more at this indispensable site for working professionals. And since they source information from employees, their data is accurate and trustworthy.


             

     Good Websites for MBA Professionals

1. Google Drive

Like collaboration? Invite as many people as you want to contribute to your docs (spreadsheets, presentations, or even surveys), or set them to private so they’re just yours.

2. Coffitivity

What is it about a coffee shop that gives you such laser focus? Coffitivity streams the background noises of a coffee shop so you can get your creativity A-game on.

3. Remember the Milk

A to-do list manager with several key bonuses: You can sync it with your all your devices, share tasks with others, and get email or text reminders of things you need to get done

4. Wunderlist

Wunderlist is the ultimate to-do list manager for your professional and personal life.

5. HabitBull

Forming a new habit isn’t easy, so HabitBull helps you keep track to make it a little bit easier.

6. Evernote

Evernote helps you remember everything using text, photo or audio notes, and clippings of websites.

7. Pocket

Don’t have time to read that great post your friend just put on Twitter? Send it to Pocket where you’ll be able to read it later—even offline on your phone while you’re commuting home.

8. Codecademy

Codecademy breaks down learning to code into small, manageable lessons, so you don’t need hours to get started. Even better news? It’s free

9. Pinterest

Don’t count Pinterest out if you’re not planning your wedding—there are endless creative possibilities to browse and discover. Get inspired by anything from tech and gadgets to travel destinations

10. Meetup

The perfect site for anyone looking to expand their network and meet people who they actually have something in common with.


Priya Kesharwani [MBA]

Marketing Manager

https://www.portrait-business-woman.com/2022/07/priya-kesharwani.html 

priya.aircrews@gmail.com

https://pa.vcardinfo.com 

aircrews.priya@gmail.com


#websites #socialsites #awareness #promotion #professional

#management #advertising #share #media #like #comment

How do I Enhance My Writing Skills? by Harneet Kour

How do I Enhance My Writing Skills? 

by

@Harneet Kour


#contentwriter #writingskills #writing #writers #grammar


Are you a wordsmith with words? Unfortunately, being a content author is not simply about playing with words. You must develop competencies and master them. Knowing the fundamentals of language will not let you last in this profession.  I don't mean to discourage you—one thing you need to remember as a writer is that there is no saturation scope. You need to develop your writing knowledge and skills on a day-to-day basis. 


Writing content is a large enterprise. It encompasses a range of industries and niches. You can choose to write articles, blogs, scenarios, interviews, newsletters, mock-ups and much more. 


I have tips for enhancing your content writing skills to help you build a reputation.


1. Write Every Day. 


Practice, Practice & More Practice. The basic rule of improvisation in your ability to write content is to practice. Do not stand idly by and wait for a project/assignment. Just Write! You can write anything you want. Consider any social program, hobbies, sports, movies, fashion or whatever you find interesting. Write about it. Various online posts may help you move forward with your writing. Work out a writing calendar. Indicate a specific time and objective in writing a particular number of words. This will not only enhance your writing skills but your grammar and punctuation skills as well.


Keep It Simple. 


The two most common mistakes writers make are.

- Write too many words into a sentence.

- Use complex language. 


If you write too many words in one sentence, your content becomes complex and blurry. The message is usually lost. 


When using complex vocabulary, it does not appeal to the broader audience. It gives a sense of reading a thesis in place of a post or article. Soon, the reader wears out or gets bored and abandons reading in the middle or before that. Remember to make content simple, short and precise. The vocabulary must be understandable, with the proper terminology and a clear message.


Keep Your Readers In Mind. 


Not sure what your readers would like to read? Browse the content on the Internet. Read everything. Well, almost! The longer you read, the better you will understand what readers look forward to reading. 


This will provide you with information not only on what is happening on a global scale but also on current writing conventions. This is extremely important for each author. Understand the techniques used and how they have improved from simple writing to exciting content.

Check Grammar. 


You can never compromise on grammar. All your content's value depends on the Grammar part. You could have made a simple error, but it will eventually give a very negative impression to your readers. If you're starting, get an editor. Many applications are of great value. These applications can identify your errors and even assist you in correcting them with appropriate choices. Find an application for yourself. Identify the areas of most significant mistakes. Start working on that. Practice this for improvisation. 


And yes, never seek out your mistakes while writing. You'll be blank. Just focus on writing. Think about how to formulate your ideas and organise sentences. Once you have finished writing the content, could you read it? You will find errors which you should correct without losing your vision.


Proofread Your Content


This is the most critical stage in content development. Read the content at least twice or three times. You will find minor errors, such as misspelling, punctuation, or even capitalisation, that you would not have noticed otherwise. Moreover, the more you read, the more you will understand what message your content is conveying to your readers. 


Many authors, after researching and writing for long hours, skip this step. I'm afraid you can't afford to overlook the proofreading. I understand writing can be tedious, and you may not want to read your content at the time. Take a few minutes. Grab a drink or take a stroll in your workspace or room. After 10-15 minutes, return to your laptop and read with a fresh spirit. You will soon find mistakes to correct or even ideas to improve your content's structure. There will undoubtedly be the possibility of adding or editing something. Once you reread your content, it's all ready to be posted for readers to read. Proofreading must be patient. It takes time. Develop competency to help you improve your writing.


Give yourself time to write. Feel neither hesitation nor fear while writing. Give yourself and your editorial skills time to develop and improvise. Learn various related competencies. Never think enough has been learned. And if you realise you're making too many mistakes or missing something, don't be disheartened. Do not give up. Relax! There's nothing wrong with making mistakes. Could you make a note of it? Learn from them, slow and steady. 


Rome has not been Built Overnight.




Harneet Kour

#contentwriter #writingskills #writing #writers #grammar


Self-Help Writing, Content Writing, Skills,, Writing Advice, Writing, Self-Improvement, Personal Question, Writing Skills, Creating Writing Advice, Creative Writing, English language,

Set Objectives to Be a Successful MBA Rumana Maner

 Set Objectives to Be a Successful MBA

@Rumana Maner


MBA students spend months if not years working to get into an MBA program. However, once they are in a program, the everyday demands take over and students have little time to think about how to get the most out of their program. To better understand how to hit the ground running and to make sure you maximise success in your MBA program, we turned to recent and current students of top-tier MBA programs for advice.

What Is Success?

Having a personal definition of what success means to you, and then setting goals accordingly, is the only way to make your achievements truly meaningful. Striving to succeed according to somebody else’s standard or definition may win you the admiration of others, but will it bring you a sense of personal accomplishment?

If you want to be a success on a level that makes you feel truly satisfied, then I encourage you to take some time right now to write down your personal definition of success. Be specific for each area of your life.

Think about what being financially and emotionally successful would feel like. What kind of relationships would represent successful relationships to you? Once you’ve achieved some success in these areas, how will you spend your time, your money, and your energy? Who would you spend them with?

What makes you a good candidate for MBA admissions and degree success? Who do you need to be, in order to gain access to the many benefits of a top-tier MBA? There’s no single answer to this complex question; each MBA candidate brings unique strengths and weaknesses to the table.

It’s not that hard to understand that the reasons you might have for pursuing an MBA (Master in Business Administration) degree are numerous. Increased earning potential, great networking opportunities, and the chance to prove yourself in the eyes of the business world. These metrics are a proven benefit to MBA graduates the world around.

When it comes to assessing business school applicants, there are a number of factors that influence admissions decisions. The list starts with the quantitative and verbal skills necessary to complete a rigorous curriculum. However, that’s just “table stakes.” When evaluating MBA applications, reading third-party recommendations, and interviewing candidates, admissions officers drill much deeper in search of other traits that make a particular applicant more promising than others who share the same basic qualifications.

At The MBA Exchange, we’ve got extensive experience helping an MBA candidate find their strategy for MBA admissions victory. Tell us a little more about your candidacy, and we can identify the strengths that show off your full potential to MBA. The journey starts here! Where it ends is up to you.

There are some set objective to be a successful MBA

·      Practical Knowledge

·      Communication Skills

·      Innovative Ideas

·      Leadership Qualities

·      Networking

·      Time Management

·      Team Player

·      Decision Making

·  Negotiation

Practical Knowledge:

Practical knowledge is the knowledge that is acquired by day-to-day hands-on experiences.

In other words, practical knowledge is gained through doing things; it is very much based on real-life endeavours and tasks.

 practical knowledge is gained by doing things.

Practical or informal knowledge manifests itself as skills or ‘‘knowing-how’’. Practical knowledge is very important to understand how things work.

As it occurs and develops in those concrete situations where it is learned, it is contextual and social and helps you acquire the specific techniques that become the tools of your trade.

Practical knowledge leads to a much deeper understanding of a concept through the act of doing and personal experience.

Practical knowledge helps you acquire the specific techniques that become the tools of your trade.

It sits much closer to your actual day-to-day work. There are some things you can only learn through doing and experiencing.

The practical is learned through the reality of life.

Communication Skills:

Main Types of Communication Skills

 

Communication skills at the workplace can be broken down into three distinct categories: verbal, non-verbal, and written.

 

Verbal communication is communication that is spoken. However, it gets trickier, as effective verbal communication involves nuances such as the tone of your voice, enunciation, and inflection.

 

Non-verbal communication is communication that is transmitted and received via other mediums, such as touch and sight. The most common of these include eye contact, hand gestures, facial expressions, and body language.

 

Written communication is communication through the written word, including handwriting and typed text. Though it seems as if it should be included in non-verbal communication, HR managers like to differentiate here, as it is a major part of occupational dialogue.

Listening:

 

Good communication starts with listening. Listening skills  are essential here.

 

You can launch a diatribe at your cat about who won the election, and the cat will hear you. That’s not listening. Listening is not just hearing something; it must be accurately received and interpreted for it to have been done effectively.

 

A bad listener makes for a bad manager or employee. They won’t be able to comprehend what’s being asked of them, much less get it done.

 

To paraphrase author Stephen R. Covey, “Don’t listen to reply, but rather listen to understand.”

 

 

Confidence.

 

Be confident in how you communicate. People shouldn’t just believe in what you’re saying, they should believe that you believe what you’re saying.

 

Let’s say you’re a manager. You’re trying to assure your team layoffs won’t happen. Employees will believe you if you back it up with a confident attitude, and if they can feel that you mean it (well, data and a renewed contract would help!). Morale will not get further diminished, and you can get great support from team members who will still have your back.

 

Portray a lack of confidence in your message, or fail to believe in it at all, and people will pick up on it. In the same scenario, morale will decline, workers will bail, and you’ll further struggle to right the ship.

 

Clarity:

 

Be clear and concise in a business environment.

 

Your meaning or instruction shouldn’t get lost in a sea of extraneous words and examples. Rambling is unprofessional, confusing, and the listener may just tune you out - a detrimental outcome when it comes to the workplace.

 

The best way to be both brief and clear with your message: think before speaking. If you have time, you can also jot down some notes to help you get your point across. Listeners will thank you!

 

Innovative Ideas:

Innovation is the practical application of ideas that result in different types of new offerings, like products, services, processes, and business models, intending to improve or disrupt existing applications or creating new solutions.

It doesn’t matter if you are getting the ideas from outside the organisation, through Brainstorming, combining existing ideas, or radical new thinking within your field. But it should be at the heart of your business and it should constantly be done to ensure business survival.

Leadership Qualities:

Leadership is an important element of the directing function of management. Wherever, there is an organised group of people working towards a common goal, some type of leadership becomes essential. “The power of leadership is the power of integrating. The leader stimulates what is best in us; he unites and concentrates what we feel only grudgingly and shatteringly. He is a person who gives form to the coarctate energy in every man. The person who influences me most is not he who does great Deeds, but he who makes me feel that I can do great deeds.

Leadership is the ability to build up confidence and zeal among people and to create an urge in them to be led. To be a successful leader, a manager must possess the qualities of foresight, drive, initiative, self-confidence and personal integrity. Different situations may demand different types of leadership.

Networking

A network, in computing, is a group of two or more devices or nodes that can communicate. The devices or nodes in question can be connected by physical or wireless connections. The key is that there are at least two separate components, and they are connected.

The scale of a network can range from a single pair of devices or nodes sending data back and forth, to massive data centres and even the global Internet, the largest network in existence. What all of these networks have in common, from the smallest ones to the largest, is that they allow computers and/or users to share information and resources. Networks may be used for:

·       Communications such as email, instant messaging, chat rooms, etc.

·       Shared hardware such as printers and input devices.

·       Shared data and information through the use of shared storage devices.

·       Shared software, which is achieved by running applications on remote computers.

Time Management:

Time management means organising our time efficiently. It refers to the ability to use our time well. If we have good time management skills, we are able to complete all of our projects in time, and to avoid wasting time when we could be using it for something worthwhile.

Time management is the exercising of responsible and informed control over one’s time for example in a project. Time management for anything in life requires wisdom and skill as well as the ability to lead oneself towards the achievement of set targets or goals.

Good time management is not just about getting all of our work done. If we are good at managing our time, we can make sure that we use our leisure time as well as possible too. It also means leaving ourselves enough time to relax and to spend time with our loved ones.

Time management is a skill we should all develop. Whether you want to turn up on time for all of your appointments in the future, or whether you want to be able to learn a new language alongside your work schedule, there is no denying that time management is a very useful skill for people in all walks of life.

Team Player:

A team player is someone who actively contributes to their group in order to complete tasks, meet goals or manage projects. Team players actively listen to their coworkers, respect ideas and aim to improve the product or process at hand. Team players understand that their team’s success is their own success, and they share responsibility when their team experiences difficulties along the way.

1. You understand your role

As a team member, you understand your role within the team and work to achieve your duties to the best of your ability. Though you may offer help or solutions to other team members, you also respect the boundaries of your position.

2. You welcome collaboration

Working with a team means there will be varying opinions and ideas. Even if you think your idea is best, you should listen to all ideas before pushing yours. Search for compromises, and remain respectful if your work is criticised.

3. You hold yourself accountable

Take responsibility for your mistakes and look for solutions. Understand how your actions impact the entire group. In doing so, you will learn from your errors and command more respect from your team.

4. You are flexible

You should readily accept any tasks your manager gives you. Flexibility in your role allows you to learn more and help your team. Look at every opportunity as a chance to learn.

5. You have a positive attitude

Maintaining a positive attitude even during stressful times helps the rest of your teamwork through that difficult time without getting upset. Your positive attitude will create a better atmosphere.

6. You commit to the team

You should be fully invested in the team. You will be a great team player if you can show others that you believe in the group, the process and the goals. This sort of positivity can radically increase morale and productivity.

 

Decision Making:

A decision is the selection of a course of action (or decision) out of many available alternatives. The marketing manager may arrive at a particular decision by analysing, evaluating and carefully planning.

The decision making is the basic and fundamental key of all managerial activities. It is the study of identifying and choosing best possible choice (or option) based on the values and preferences of the business organisation

 

Characteristics/ Nature of Decision-Making:

·       Selective Process
·       Human and rational process
·       Dynamic Process
·       Continuous Process
·       Environment
·       Goal oriented process
·       Effective communication
·       Timing
·       Pervasive process
·       Psychological Factors

 

Negotiation:

The term negotiation refers to a strategic discussion that resolves an issue in a way that both parties find acceptable. In a negotiation, each party tries to persuade the other to agree with their point of view. Negotiations involve some give and take, which means one party will always come out on top of the negotiation. The other, though, must concede—even if that concession is nominal.

By negotiating, all involved parties try to avoid arguing but agree to reach some form of compromise. Negotiating parties vary and can include buyers and sellers, an employer and prospective employee, or governments of two or more countries.

KEY TAKEAWAYS

  • Negotiation is a strategic discussion that resolves an issue in a way that both parties find acceptable.

  • Compromise is normally the basis of negotiation.

  • Negotiations can take place between buyers and sellers, an employer and prospective employee, or governments of two or more countries.

  • Negotiating is used to reduce debts, lower the sale price of a house, improve the conditions of a contract, or get a better deal on a car.

  • When negotiating, be sure to justify your position, put yourself in the other party's shoes, keep your emotions in check, and know when to walk away.

By

Rumana Maner HR Manager

manerrumana@gmail.com

rumana.aircrews@gmail.com